F & B Supervisor

• Work Duty Manager shifts as and when required

• Apply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every time

• Be passionate about food, beverage and customer service, seeking to ensure that the highest standards are met at all times

• Complete minor food preparation tasks as necessary to assist with food service

• Be in attendance at core meal times ensuring that all customers receive the best possible service as well as providing an initial point of contact should there be any questions or complaints

• Actioning customer compliments by praising staff and resolving complaints satisfactorily, referring to your line manager wherenecessary

• Liaise with chef on duty to ensure seamless food service and ensure good communication with the head chef to provide feedback on food service

• Organizing and delivering events and functions to the required standards

• Liaise with the events coordinator regarding organization of functions and events

• Involve and manage food and beverage promotions ensuring costings are accurate with achieving correct GP

• Identifying and maximize up-selling opportunities for profitable sales growth

• A proactive attitude to continuous improvement is visible withregular meetings to review service delivery including service styles andmenu offers as well as positive customer feedback, ensuring that the whole team is engaged in this process

• Report and liaise regularly with the management team regarding departmental performance and ensure they are informed of any relevant information or issues

• Knowledge of health & safety and food safety in a catering environment

• Maintain levels of quality, cleanliness, food safety and hygiene in line with company SEMS, Safeguard and local authority regulations i.e. EHO, HSE

• Ensure security is maintained and events are staffed appropriately and in accordance with licensing laws and Licensing Procedures.

• Ensure the correct storage and disposal of foods in line with company policies and procedures

• Ensuring that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe

• To be aware of the evacuation procedures and adhere to them in the event of an evacuation • Maximise company profits through rigorous analysis and control of both wastage and portioning as well as sales data

• Completion of monthly equipment and stock take of all goods under the responsibility

• Actively manage and encourage your assistants ensuring that company expectations are adhered to at all times.

• Positive team culture and high levels of productivity and employee engagement are demonstrated

• Ensure all staff adheres to the uniform and personal hygiene policy as detailed within the Company Induction pack. • Undertake any other reasonable task as directed by the Management